FAQ

01
How do I find the right part for my vehicle?

Use our “Part Finder” tool by entering your vehicle’s make, model, year, and VIN. It will match you with compatible parts instantly.

02
What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Amex), PayPal, bank transfers, and regional payment options like Alipay and SEPA.

03
How long does shipping take?

Standard shipping takes 5–7 business days globally. Express options (2–3 days) are available for most regions at checkout.

04
Can I track my order?

Yes, you’ll receive a tracking number via email once your order ships. Use it on our “Track Order” page for real-time updates.

05
What is your return policy?

Unused parts can be returned within 30 days for a full refund. Contact our team to request a prepaid return label.

06
Do your parts come with a warranty?

All parts include a minimum 12-month warranty. Some premium items offer extended coverage up to 3 years.

07
Are your parts OEM or aftermarket?

We offer both. OEM parts match factory specs, while our aftermarket options meet or exceed OEM standards at lower prices.

08
How do I check if a part is in stock?

Stock status is displayed on each product page. Out-of-stock items show an estimated restock date.

09
Can I cancel or modify an order?

Orders can be canceled or modified within 2 hours of placement by contacting our support team.

10
Do you ship internationally?

Yes, we ship to over 150 countries. International shipping costs and duties are calculated at checkout.

11
How do I resolve a damaged or incorrect item?

Contact us with photos of the issue within 48 hours of delivery. We’ll send a replacement or process a refund promptly.

12
Can I get technical help with part installation?

Our ASE-certified team provides free installation guidance via chat, phone, or email. Check our video library for tutorials too.